Privacy Policy

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Elevated Clean Group — Privacy Policy, Terms & Conditions & Late Cancellation Policy

Last updated:  10/04/2026

1. Privacy Policy

Elevated Clean Group (“we”, “us”, “our”) are committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1.1 Information We Collect

We may collect personal information when you contact us, request a quote, make a booking, or interact with our website or social media. This may include:

• Name
• Phone number
• Email address
• Residential or business address
• Details about the cleaning service you require
• Photos or notes you choose to provide for quoting
• Any communication you send to us
• Basic website analytics (e.g., page views, device type)

1.2 How We Use Your Information

We use your information to:

• Provide cleaning services
• Respond to enquiries and quote requests
• Confirm, manage, or update bookings
• Communicate with you about your service
• Improve our customer experience
• Maintain internal records and administration

We do not sell or share your information with third parties for marketing.

1.3 How We Store & Protect Your Information

Your information is stored securely using trusted systems and platforms. We take reasonable steps to protect your information from:

• Unauthorised access
• Loss
• Misuse
• Modification

Only authorised team members can access your information when required to perform their duties.

1.4 Sharing Your Information

We may share your information only when necessary to:

• Provide services you have requested
• Work with trusted service providers (e.g., booking systems, invoicing platforms, payment processors)
• Comply with Australian law

These providers must protect your information and use it only for the purpose supplied.

1.5 Cookies & Website Tracking

Our website may use cookies or similar technologies to improve your browsing experience and help us understand how visitors use our site. You can adjust your browser settings to refuse cookies if you prefer.

1.6 Accessing or Updating Your Information

You may request access to the personal information we hold about you, or ask for corrections if the information is inaccurate or outdated.

1.7 Contact Us

For privacy enquiries, please contact:

Elevated Clean Group
Phone: 0400 109 561
Website: www.elevatedcleangroup.com

2. Terms & Conditions

These Terms & Conditions outline the agreement between Elevated Clean Group (“we”, “us”, “our”) and the client (“you”). By booking a service with us, you agree to the following:

2.1 Bookings & Deposits

• A $50 deposit is required to secure all bookings.
• The deposit is deducted from your final invoice once the service is completed.
• Bookings are not confirmed until the deposit has been received.

2.2 Pricing & Quotes

• All quotes are based on the information provided by the client.
• If the property requires additional time or work beyond what was quoted (e.g., excessive dirt, clutter, pet mess, mould, or neglected areas), additional charges may apply.
• Any changes to the service requested on the day may affect the final price.

2.3 Access to Property

• You must ensure we have safe and clear access to the property at the agreed time.
• If we cannot access the property, this is considered a late cancellation, and the $50 fee applies.

2.4 Late Cancellation Policy

• Cancellations or rescheduling with less than 6 hours’ notice will result in the forfeit of your $50 deposit or a $50 cancellation fee if no deposit was paid.
• Cancellations with more than 6 hours’ notice incur no fee.

2.5 Safety & Working Conditions

To protect our team and your property:

• We do not move heavy furniture, appliances, or items that may cause damage or injury.
• We do not clean areas that are unsafe, inaccessible, or pose a health risk.
• Pets must be secured if they may interfere with the clean.

2.6 Satisfaction Guarantee

If you are not satisfied with any part of your clean:

• Please contact us within 24 hours.
• We will return to address the issue at no additional cost.
• Refunds are not provided, but we will always work to resolve concerns promptly.

2.7 Payment Terms

• Final payment is due on the due date on issued invoice- unless otherwise agreed.
• We accept bank transfer, cash, or approved digital payment methods.
• Late payments may incur additional fees.

2.8 Liability

• We take great care with your home and belongings.
• We are not responsible for pre‑existing damage, wear and tear, or items not securely stored.
• Any accidental damage caused by our team will be assessed and handled professionally.

2.9 Changes to Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website.

3. Late Cancellation Policy

At Elevated Clean Group, we understand that plans can change. We simply ask for clear communication so we can manage our schedule and respect the time of our team.

• Cancellations or rescheduling made with more than 6 hours’ notice incur no fee.
• Cancellations or rescheduling made within 6 hours of your appointment will result in the      forfeit of your $50 deposit.
• If no deposit was paid, a $50 late cancellation fee will be added to your next invoice.
• If we arrive at your property and cannot gain access, this is considered a late cancellation, and the same fee applies.

Your deposit is always deducted from your final invoice when the service goes ahead as planned.